--- title: UK Customer Satisfaction Awards 2026 description: The UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service strategies. 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The [UK Customer Satisfaction Awards](https://www.instituteofcustomerservice.com/events/uk-customer-satisfaction-awards/) recognise organisations and individuals that have implemented successful customer service strategies. Organisations from across the UK can enter and will be judged by industry experts, business leaders and academics. Entries are complimentary and open to members and non-members. Please download the [Awards criteria here](https://lp.instituteofcustomerservice.com/hubfs/2026%20Awards%20Criteria.pdf). Please see our [Top Tips file](https://lp.instituteofcustomerservice.com/hubfs/Top%20tips%20for%20a%20winning%20Awards%20submission%20-%202026.pdf) to help you fill out and submit the entry.  The awards ceremony takes place on the evening of 10 March 2026, following The Institute's industry-leading [Annual Conference](https://www.instituteofcustomerservice.com/events/annual-conference/). The deadline for Awards submissions this year was the 17th October 2025. ## The categories are as follows: - Clarity - Customer Service Changemaker - Concentrix - Best Use of Customer Insight - Kantar - Customer Satisfaction Innovation - Landmark Information Group - Customer Commitment B2B - Pension Insurance Corporation - Best Application of Technology - TLF Research - Best Customer Satisfaction Strategy - Best Customer Experience - Best Customer Service Partnership - Customer Focus - Large Enterprise - Customer Feedback Strategy - Customer Service Strategic Leadership - Employee Engagement Strategy - Customer Commitment B2C - Customer Focus - SME - Customer Service Professional of the Year - Trusted Quality Provider - Sustainable Customer Service - Customer Service Return on Investment #### Sign up to our newsletter [![Institute of Customer Service.com](https://lp.instituteofcustomerservice.com/hubfs/raw_assets/public/Institute_of_Customer_Service_August2020/images/light_logo.png "Institute of Customer Service.com")](https://www.instituteofcustomerservice.com/) - - [Home](https://www.instituteofcustomerservice.com/) - [Membership](https://www.instituteofcustomerservice.com/membership/) - [UK Customer Satisfaction Index (UKCSI)](https://www.instituteofcustomerservice.com/research-insight/ukcsi/) - [Media & Public Affairs](https://www.instituteofcustomerservice.com/media/) - [Careers](https://www.instituteofcustomerservice.com/about-us/careers/) - [Contact](https://www.instituteofcustomerservice.com/contact/) - - [Terms & Conditions](https://www.instituteofcustomerservice.com/terms-and-conditions/) - [Membership Agreement](https://e33e92ca4768f4e58dbe.b-cdn.net/wp-content/uploads/2020/07/organisational-membership-agreement-01-06-2020-3801.pdf) - [Principles and Promises](https://e33e92ca4768f4e58dbe.b-cdn.net/wp-content/uploads/2020/07/Institute-of-Customer-Service-Principles-and-Promises.pdf) - [Policies & Statements](https://www.instituteofcustomerservice.com/policies/) - [Privacy Policy](https://www.instituteofcustomerservice.com/privacy/) - [Cookie policy](https://www.instituteofcustomerservice.com/cookie-policy/) +44(0) 207 260 2620 - - Institute Of Customer Service, A Company Limited By Guarantee. 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