Entries for The Institute's UK Customer Satisfaction Awards 2026 are now CLOSED!
The UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service strategies. Organisations from across the UK can enter and will be judged by industry experts, business leaders and academics.
Entries are complimentary and open to members and non-members. Please download the Awards criteria here. Please see our Top Tips file to help you fill out and submit the entry.
The awards ceremony takes place on the evening of 10 March 2026, following The Institute's industry-leading Annual Conference. The deadline for Awards submissions this year was the 17th October 2025.
The categories are as follows:
- Clarity - Customer Service Changemaker
- Kantar - Customer Satisfaction Innovation
- Landmark Information Group - Customer Commitment B2B
- TLF Research - Best Customer Satisfaction Strategy
- Best Customer Experience
- Best Customer Service Partnership
- Customer Feedback Strategy
- Customer Commitment B2C
- Customer Service Professional of the Year
- Sustainable Customer Service