Entries for The Institute's UK Customer Satisfaction Awards are now CLOSED!

The UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service strategies. Organisations from across the UK can enter and will be judged by industry experts, business leaders and academics.

Entries are complimentary and open to The Institute's members and non-members. Please download the Awards criteria here.
Please see our Top Tips file to help you fill out and submit the entry. 

The awards ceremony takes place on the evening of 12 March 2024, following The Institute's industry-leading Annual Conference.

Entries for the UK Customer Satisfaction Awards are now closed and a full list of finalists is available here.

The categories are as follows:

• ABa Quality Monitoring - Best Customer Experience
• Ipsos - Customer Feedback Strategy
  
• Paragon - Best Application of Technology  
• Pension Insurance Corporation - Customer Satisfaction Innovation
• ProInsight - Best Use of Customer Insight 
  
• TLF Research - Best Customer Satisfaction Strategy
  
• Customer Focus Award - Large Enterprise
• Employee Engagement Strategy 
• Customer Service Strategic Leadership 
• Best Customer Service Partnership 
• Customer Service Changemaker 
• Customer Commitment Award B2B
• Customer Commitment Award B2C
• Customer Focus Award - SME
• Customer Service Professional of the Year 
• Trusted Quality Provider 
• Sustainable Customer Service 
• Customer Service Return on Investment 

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