Entries for The Institute's UK Customer Satisfaction Awards are now CLOSED!
The UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service strategies. Organisations from across the UK can enter and will be judged by industry experts, business leaders and academics.
Entries are complimentary and open to members and non-members. Please download the Awards criteria here. Please see our Top Tips file to help you fill out and submit the entry.
The awards ceremony takes place on the evening of 4 March 2025, following The Institute's industry-leading Annual Conference.
Shortlisted finalists will be announced shortly.
The categories are as follows:
- ABa Quality Monitoring - Best Customer Experience
- Clarity - Best Customer Service Partnership
- Ipsos - Customer Feedback Strategy
- Landmark Information Group - Customer Commitment B2B
- TLF Research - Best Customer Satisfaction Strategy
- Customer Satisfaction Innovation
- Customer Service Changemaker
- Customer Commitment B2C
- Customer Service Professional of the Year
- Sustainable Customer Service