--- title: Building High Performing Teams - Brochure Download description: This workshop tackles the key issues of effective recruitment, engagement, and retention of skilled customer service professionals and looks at ways organisations can employ best practices to improve in these areas. image: https://lp.instituteofcustomerservice.com/hubfs/BHPT%20Banner.png --- [![The Institute of Customer Service](https://lp.instituteofcustomerservice.com/hubfs/raw_assets/public/Institute_of_Customer_Service_August2020/images/dark_logo.svg "The Institute of Customer Service")](https://www.instituteofcustomerservice.com/) [Member Login](https://www.instituteofcustomerservice.com/dashboard/) [VLE](https://www.instituteofcustomerservice.com/vle/) - - [About Us](https://www.instituteofcustomerservice.com/about-us/) - [About The Institute](https://www.instituteofcustomerservice.com/about-us/) - [Mission, Vision & Values](https://www.instituteofcustomerservice.com/about-us/vision-mission-values/) - [Our Team](https://www.instituteofcustomerservice.com/about-us/team/) - [Careers](https://www.instituteofcustomerservice.com/about-us/careers/) - [Membership](https://www.instituteofcustomerservice.com/membership/) - [Membership Homepage](https://www.instituteofcustomerservice.com/membership/) - [For Organisations](https://www.instituteofcustomerservice.com/membership/organisations/) - [For Individuals](https://www.instituteofcustomerservice.com/membership/individuals/) - [Success Stories](https://www.instituteofcustomerservice.com/membership/success-stories/) - [Our Members](https://www.instituteofcustomerservice.com/membership/members/) - [Resources](https://www.instituteofcustomerservice.com/membership/resources/) - [News & Events](https://www.instituteofcustomerservice.com/news/) - [Thought Leadership](https://www.instituteofcustomerservice.com/thought-leadership/) - [Events](https://www.instituteofcustomerservice.com/events/) - [Annual Conference](https://www.instituteofcustomerservice.com/events/annual-conference/) - [UK Customer Satisfaction Awards](https://www.instituteofcustomerservice.com/events/uk-customer-satisfaction-awards/) - [National Customer Service Week](https://www.instituteofcustomerservice.com/events/ncsw/) - [Inspiring a Service Nation](https://www.instituteofcustomerservice.com/inspiring-a-service-nation/) - [💚 Back our Essential Workers: Service with Respect](https://www.instituteofcustomerservice.com/news/service-with-respect/) - [Research & Insight](https://www.instituteofcustomerservice.com/research-insight/) - [UK Customer Satisfaction Index (UKCSI)](https://www.instituteofcustomerservice.com/research-insight/ukcsi/) - [Research Hub](https://www.instituteofcustomerservice.com/research-insight/research-hub/) - [Bespoke Research](https://www.instituteofcustomerservice.com/research-insight/bespoke-research/) - [Insight Consultancy](https://www.instituteofcustomerservice.com/research-insight/insight-consultancy/) - [Professional Development](https://www.instituteofcustomerservice.com/professional-development/) - [Professional Qualifications](https://www.instituteofcustomerservice.com/professional-development/professional-qualifications/) - [Management Qualifications](https://www.instituteofcustomerservice.com/professional-development/management-qualifications/) - [The Academy](https://www.instituteofcustomerservice.com/professional-development/institute-academy/) - [Training](https://www.instituteofcustomerservice.com/professional-development/training/) - [Standards & Accreditation](https://www.instituteofcustomerservice.com/standards-accreditation/) - Professional Standards - [Our Professional Standards](https://www.instituteofcustomerservice.com/standards-accreditation/professional-standards/) - [TrainingMark](https://www.instituteofcustomerservice.com/standards-accreditation/trainingmark/) - Accreditation - [ServiceMark](https://www.instituteofcustomerservice.com/standards-accreditation/servicemark/) - [Business Benchmarking](https://www.instituteofcustomerservice.com/standards-accreditation/ukcsi-business-benchmarking/) - [ServCheck](https://www.instituteofcustomerservice.com/standards-accreditation/servcheck/) - [Media](https://www.instituteofcustomerservice.com/media/) - [Media Hub](https://www.instituteofcustomerservice.com/media/hub/) - [In the News](https://www.instituteofcustomerservice.com/media/news/) - [Speaking Engagements](https://www.instituteofcustomerservice.com/media/speaking-engagements/) - [Public Affairs](https://www.instituteofcustomerservice.com/media/public-affairs/) - [All-Party Parliamentary Group](https://www.instituteofcustomerservice.com/media/all-party-parliamentary-group/) - [Customer Focus Magazine](https://www.instituteofcustomerservice.com/product/customer-focus-magazine/) - [Contact](https://www.instituteofcustomerservice.com/contact/) - [Cart](https://www.instituteofcustomerservice.com/basket/) - [Home](https://www.instituteofcustomerservice.com/) - [About Us](https://www.instituteofcustomerservice.com/about-us/) - [About The Institute](https://www.instituteofcustomerservice.com/about-us/) - [Mission, Vision & Values](https://www.instituteofcustomerservice.com/about-us/vision-mission-values/) - [Our Team](https://www.instituteofcustomerservice.com/about-us/team/) - [Careers](https://www.instituteofcustomerservice.com/about-us/careers/) - [Membership](https://www.instituteofcustomerservice.com/membership/) - [Membership Homepage](https://www.instituteofcustomerservice.com/membership/) - [For Organisations](https://www.instituteofcustomerservice.com/membership/organisations/) - [For Individuals](https://www.instituteofcustomerservice.com/membership/individuals/) - [Success Stories](https://www.instituteofcustomerservice.com/membership/success-stories/) - [Our Members](https://www.instituteofcustomerservice.com/membership/members/) - [Resources](https://www.instituteofcustomerservice.com/membership/resources/) - [News & Events](https://www.instituteofcustomerservice.com/news/) - [Thought Leadership](https://www.instituteofcustomerservice.com/thought-leadership/) - [Events](https://www.instituteofcustomerservice.com/events/) - [Annual Conference](https://www.instituteofcustomerservice.com/events/annual-conference/) - [UK Customer Satisfaction Awards](https://www.instituteofcustomerservice.com/events/uk-customer-satisfaction-awards/) - [National Customer Service Week](https://www.instituteofcustomerservice.com/events/ncsw/) - [Inspiring a Service Nation](https://www.instituteofcustomerservice.com/inspiring-a-service-nation/) - [💚 Back our Essential Workers: Service with Respect](https://www.instituteofcustomerservice.com/news/service-with-respect/) - [Research & Insight](https://www.instituteofcustomerservice.com/research-insight/) - [UK Customer Satisfaction Index (UKCSI)](https://www.instituteofcustomerservice.com/research-insight/ukcsi/) - [Research Hub](https://www.instituteofcustomerservice.com/research-insight/research-hub/) - [Bespoke Research](https://www.instituteofcustomerservice.com/research-insight/bespoke-research/) - [Insight Consultancy](https://www.instituteofcustomerservice.com/research-insight/insight-consultancy/) - [Professional Development](https://www.instituteofcustomerservice.com/professional-development/) - [Professional Qualifications](https://www.instituteofcustomerservice.com/professional-development/professional-qualifications/) - [Management Qualifications](https://www.instituteofcustomerservice.com/professional-development/management-qualifications/) - [The Academy](https://www.instituteofcustomerservice.com/professional-development/institute-academy/) - [Training](https://www.instituteofcustomerservice.com/professional-development/training/) - [Standards & Accreditation](https://www.instituteofcustomerservice.com/standards-accreditation/) - Professional Standards - [Our Professional Standards](https://www.instituteofcustomerservice.com/standards-accreditation/professional-standards/) - [TrainingMark](https://www.instituteofcustomerservice.com/standards-accreditation/trainingmark/) - Accreditation - [ServiceMark](https://www.instituteofcustomerservice.com/standards-accreditation/servicemark/) - [Business Benchmarking](https://www.instituteofcustomerservice.com/standards-accreditation/ukcsi-business-benchmarking/) - [ServCheck](https://www.instituteofcustomerservice.com/standards-accreditation/servcheck/) - [Media](https://www.instituteofcustomerservice.com/media/) - [Media Hub](https://www.instituteofcustomerservice.com/media/hub/) - [In the News](https://www.instituteofcustomerservice.com/media/news/) - [Speaking Engagements](https://www.instituteofcustomerservice.com/media/speaking-engagements/) - [Public Affairs](https://www.instituteofcustomerservice.com/media/public-affairs/) - [All-Party Parliamentary Group](https://www.instituteofcustomerservice.com/media/all-party-parliamentary-group/) - [Customer Focus Magazine](https://www.instituteofcustomerservice.com/product/customer-focus-magazine/) - [Contact](https://www.instituteofcustomerservice.com/contact/) × Close search Search Search Submit ## DOWNLOAD YOUR FREE BROCHURE 👇 # Building High Performing Teams This workshop tackles the key issues of effective recruitment, engagement, and retention of skilled customer service professionals and looks at ways organisations can employ best practices to improve in these areas. Download the brochure by filling in the form below to find out more: ![BHPT Brochure Mockup](https://lp.instituteofcustomerservice.com/hs-fs/hubfs/BHPT%20Brochure%20Mockup.png?width=600&height=900&name=BHPT%20Brochure%20Mockup.png "BHPT Brochure Mockup") #### Sign up to our newsletter [![Institute of Customer Service.com](https://lp.instituteofcustomerservice.com/hubfs/raw_assets/public/Institute_of_Customer_Service_August2020/images/light_logo.png "Institute of Customer Service.com")](https://www.instituteofcustomerservice.com/) - - [Home](https://www.instituteofcustomerservice.com/) - [Membership](https://www.instituteofcustomerservice.com/membership/) - [UK Customer Satisfaction Index (UKCSI)](https://www.instituteofcustomerservice.com/research-insight/ukcsi/) - [Media & Public Affairs](https://www.instituteofcustomerservice.com/media/) - [Careers](https://www.instituteofcustomerservice.com/about-us/careers/) - [Contact](https://www.instituteofcustomerservice.com/contact/) - - [Terms & Conditions](https://www.instituteofcustomerservice.com/terms-and-conditions/) - [Membership Agreement](https://e33e92ca4768f4e58dbe.b-cdn.net/wp-content/uploads/2020/07/organisational-membership-agreement-01-06-2020-3801.pdf) - [Principles and Promises](https://e33e92ca4768f4e58dbe.b-cdn.net/wp-content/uploads/2020/07/Institute-of-Customer-Service-Principles-and-Promises.pdf) - [Policies & Statements](https://www.instituteofcustomerservice.com/policies/) - [Privacy Policy](https://www.instituteofcustomerservice.com/privacy/) - [Cookie policy](https://www.instituteofcustomerservice.com/cookie-policy/) +44(0) 207 260 2620 - - Institute Of Customer Service, A Company Limited By Guarantee. Registered Office: 4 Gainsford Street, London, SE1 2NE, Registered In England No: 3316394 © 2020 The Institute Of Customer Service. All Rights Reserved.