--- title: Inspirational stories description: Share with us any examples of really going above and beyond or of service being delivered differently. image: https://lp.instituteofcustomerservice.com/hubfs/inspiring%20stories_small2.png --- [![The Institute of Customer Service](https://lp.instituteofcustomerservice.com/hubfs/raw_assets/public/Institute_of_Customer_Service_August2020/images/dark_logo.svg "The Institute of Customer Service")](https://www.instituteofcustomerservice.com/) [Member Login](https://www.instituteofcustomerservice.com/dashboard/) [VLE](https://www.instituteofcustomerservice.com/vle/) - - [About Us](https://www.instituteofcustomerservice.com/about-us/) - [About The Institute](https://www.instituteofcustomerservice.com/about-us/) - [Mission, Vision & Values](https://www.instituteofcustomerservice.com/about-us/vision-mission-values/) - [Our Team](https://www.instituteofcustomerservice.com/about-us/team/) - [Careers](https://www.instituteofcustomerservice.com/about-us/careers/) - 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[Careers](https://www.instituteofcustomerservice.com/about-us/careers/) - [Membership](https://www.instituteofcustomerservice.com/membership/) - [Membership Homepage](https://www.instituteofcustomerservice.com/membership/) - [For Organisations](https://www.instituteofcustomerservice.com/membership/organisations/) - [For Individuals](https://www.instituteofcustomerservice.com/membership/individuals/) - [Success Stories](https://www.instituteofcustomerservice.com/membership/success-stories/) - [Our Members](https://www.instituteofcustomerservice.com/membership/members/) - [Resources](https://www.instituteofcustomerservice.com/membership/resources/) - [News & Events](https://www.instituteofcustomerservice.com/news/) - [Thought Leadership](https://www.instituteofcustomerservice.com/thought-leadership/) - [Events](https://www.instituteofcustomerservice.com/events/) - [Annual Conference](https://www.instituteofcustomerservice.com/events/annual-conference/) - [UK Customer Satisfaction Awards](https://www.instituteofcustomerservice.com/events/uk-customer-satisfaction-awards/) - [National Customer Service Week](https://www.instituteofcustomerservice.com/events/ncsw/) - [Inspiring a Service Nation](https://www.instituteofcustomerservice.com/inspiring-a-service-nation/) - [💚 Back our Essential Workers: Service with Respect](https://www.instituteofcustomerservice.com/news/service-with-respect/) - [Research & Insight](https://www.instituteofcustomerservice.com/research-insight/) - [UK Customer Satisfaction Index (UKCSI)](https://www.instituteofcustomerservice.com/research-insight/ukcsi/) - [Research Hub](https://www.instituteofcustomerservice.com/research-insight/research-hub/) - [Bespoke Research](https://www.instituteofcustomerservice.com/research-insight/bespoke-research/) - [Insight Consultancy](https://www.instituteofcustomerservice.com/research-insight/insight-consultancy/) - [Professional Development](https://www.instituteofcustomerservice.com/professional-development/) - [Professional Qualifications](https://www.instituteofcustomerservice.com/professional-development/professional-qualifications/) - [Management Qualifications](https://www.instituteofcustomerservice.com/professional-development/management-qualifications/) - [The Academy](https://www.instituteofcustomerservice.com/professional-development/institute-academy/) - [Training](https://www.instituteofcustomerservice.com/professional-development/training/) - [Standards & Accreditation](https://www.instituteofcustomerservice.com/standards-accreditation/) - Professional Standards - [Our Professional Standards](https://www.instituteofcustomerservice.com/standards-accreditation/professional-standards/) - [TrainingMark](https://www.instituteofcustomerservice.com/standards-accreditation/trainingmark/) - Accreditation - [ServiceMark](https://www.instituteofcustomerservice.com/standards-accreditation/servicemark/) - [Business Benchmarking](https://www.instituteofcustomerservice.com/standards-accreditation/ukcsi-business-benchmarking/) - [ServCheck](https://www.instituteofcustomerservice.com/standards-accreditation/servcheck/) - [Media](https://www.instituteofcustomerservice.com/media/) - [Media Hub](https://www.instituteofcustomerservice.com/media/hub/) - [In the News](https://www.instituteofcustomerservice.com/media/news/) - [Speaking Engagements](https://www.instituteofcustomerservice.com/media/speaking-engagements/) - [Public Affairs](https://www.instituteofcustomerservice.com/media/public-affairs/) - [All-Party Parliamentary Group](https://www.instituteofcustomerservice.com/media/all-party-parliamentary-group/) - [Customer Focus Magazine](https://www.instituteofcustomerservice.com/product/customer-focus-magazine/) - [Contact](https://www.instituteofcustomerservice.com/contact/) × Close search Search Search Submit # Share your inspirational story! We are looking to publish examples of great and inspiring customer service against the odds. Any examples of really going above and beyond or of service being delivered differently. We would love to hear from you with your examples and stories. So, please do send these by filling in the form below and we will publish a summary of all the great service that has kept things running once the dust has begun to settle. #### Sign up to our newsletter [![Institute of Customer Service.com](https://lp.instituteofcustomerservice.com/hubfs/raw_assets/public/Institute_of_Customer_Service_August2020/images/light_logo.png "Institute of Customer Service.com")](https://www.instituteofcustomerservice.com/) - - [Home](https://www.instituteofcustomerservice.com/) - [Membership](https://www.instituteofcustomerservice.com/membership/) - [UK Customer Satisfaction Index (UKCSI)](https://www.instituteofcustomerservice.com/research-insight/ukcsi/) - [Media & Public Affairs](https://www.instituteofcustomerservice.com/media/) - [Careers](https://www.instituteofcustomerservice.com/about-us/careers/) - [Contact](https://www.instituteofcustomerservice.com/contact/) - - [Terms & Conditions](https://www.instituteofcustomerservice.com/terms-and-conditions/) - [Membership Agreement](https://e33e92ca4768f4e58dbe.b-cdn.net/wp-content/uploads/2020/07/organisational-membership-agreement-01-06-2020-3801.pdf) - [Principles and Promises](https://e33e92ca4768f4e58dbe.b-cdn.net/wp-content/uploads/2020/07/Institute-of-Customer-Service-Principles-and-Promises.pdf) - [Policies & Statements](https://www.instituteofcustomerservice.com/policies/) - [Privacy Policy](https://www.instituteofcustomerservice.com/privacy/) - [Cookie policy](https://www.instituteofcustomerservice.com/cookie-policy/) +44(0) 207 260 2620 - - Institute Of Customer Service, A Company Limited By Guarantee. 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