--- title: Professional Qualification Brochure description: Whether your goal is to upskill employees across core competencies or to build a coaching culture within your organisation, our suite of professional qualifications provides you with the tools you need for success. Each of our work-based qualifications is designed to improve performance through a flexible learning model encompassing self-study, coaching and in-house management. --- [![The Institute of Customer Service](https://lp.instituteofcustomerservice.com/hubfs/raw_assets/public/Institute_of_Customer_Service_August2020/images/dark_logo.svg "The Institute of Customer Service")](https://www.instituteofcustomerservice.com/) [Member Login](https://www.instituteofcustomerservice.com/dashboard/) [VLE](https://www.instituteofcustomerservice.com/vle/) - - [About Us](https://www.instituteofcustomerservice.com/about-us/) - [About The Institute](https://www.instituteofcustomerservice.com/about-us/) - [Mission, Vision & Values](https://www.instituteofcustomerservice.com/about-us/vision-mission-values/) - [Our Team](https://www.instituteofcustomerservice.com/about-us/team/) - [Careers](https://www.instituteofcustomerservice.com/about-us/careers/) - [Membership](https://www.instituteofcustomerservice.com/membership/) - 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[National Customer Service Week](https://www.instituteofcustomerservice.com/events/ncsw/) - [Inspiring a Service Nation](https://www.instituteofcustomerservice.com/inspiring-a-service-nation/) - [💚 Back our Essential Workers: Service with Respect](https://www.instituteofcustomerservice.com/news/service-with-respect/) - [Research & Insight](https://www.instituteofcustomerservice.com/research-insight/) - [UK Customer Satisfaction Index (UKCSI)](https://www.instituteofcustomerservice.com/research-insight/ukcsi/) - [Research Hub](https://www.instituteofcustomerservice.com/research-insight/research-hub/) - [Bespoke Research](https://www.instituteofcustomerservice.com/research-insight/bespoke-research/) - [Insight Consultancy](https://www.instituteofcustomerservice.com/research-insight/insight-consultancy/) - [Professional Development](https://www.instituteofcustomerservice.com/professional-development/) - [Professional Qualifications](https://www.instituteofcustomerservice.com/professional-development/professional-qualifications/) - [Management Qualifications](https://www.instituteofcustomerservice.com/professional-development/management-qualifications/) - [The Academy](https://www.instituteofcustomerservice.com/professional-development/institute-academy/) - [Training](https://www.instituteofcustomerservice.com/professional-development/training/) - [Standards & Accreditation](https://www.instituteofcustomerservice.com/standards-accreditation/) - Professional Standards - [Our Professional Standards](https://www.instituteofcustomerservice.com/standards-accreditation/professional-standards/) - [TrainingMark](https://www.instituteofcustomerservice.com/standards-accreditation/trainingmark/) - Accreditation - [ServiceMark](https://www.instituteofcustomerservice.com/standards-accreditation/servicemark/) - [Business Benchmarking](https://www.instituteofcustomerservice.com/standards-accreditation/ukcsi-business-benchmarking/) - [ServCheck](https://www.instituteofcustomerservice.com/standards-accreditation/servcheck/) - [Media](https://www.instituteofcustomerservice.com/media/) - [Media Hub](https://www.instituteofcustomerservice.com/media/hub/) - [In the News](https://www.instituteofcustomerservice.com/media/news/) - [Speaking Engagements](https://www.instituteofcustomerservice.com/media/speaking-engagements/) - [Public Affairs](https://www.instituteofcustomerservice.com/media/public-affairs/) - [All-Party Parliamentary Group](https://www.instituteofcustomerservice.com/media/all-party-parliamentary-group/) - [Customer Focus Magazine](https://www.instituteofcustomerservice.com/product/customer-focus-magazine/) - [Contact](https://www.instituteofcustomerservice.com/contact/) × Close search Search Search Submit ## FIND OUT MORE ABOUT OUR PROFESSIONAL QUALIFICATIONS 👇 # Contact us Whether your goal is to upskill employees across core competencies or to build a coaching culture within your organisation, our suite of professional qualifications provides you with the tools you need for success. 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