Entries for The Institute's UK Customer Satisfaction Awards are now CLOSED!

The UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service strategies. Organisations from across the UK can enter and will be judged by industry experts, business leaders and academics. You can download the Awards criteria here.

The awards ceremony takes place following The Institute's industry-leading Annual Conference.

The deadline for entry submissions has now passed, but you can book your tickets for the Awards ceremony (19 October).

The categories are as follows:

• Best Application of Technology
• Best Customer Experience
• Best Customer Satisfaction Strategy
• Best Customer Service Co-Creation/Collaboration
• Best Return on Customer Service Investment
• Best Use of Customer Insight
• Changemaker Award
• Customer Commitment
• Customer Feedback Strategy
• Customer Focus Award – Large enterprise
• Customer Focus Award – SME
• Customer Satisfaction Innovation of the Year
• Customer Service Strategic Leadership
• Employee Engagement Strategy of the Year
• Quality Service Provider of the Year
• Sustainable Customer Service Award