Download your free January 2023 UKCSI report 👇

The nation's customer service barometer

The UK Customer Satisfaction Index (UKCSI) is the national barometer of customer satisfaction published twice a year by The Institute of Customer Service since 2008. It is an independent, objective benchmark of customer satisfaction on a consistent set of measures on over 280 organisations and organisation types in 13 sectors.

In this UKCSI, we assess how the rising cost of living is influencing customer attitudes and behaviours. We will also be reviewing the essential elements in building a customer service culture.