---
title: UK Customer Satisfaction Index (January 2025)
description: The UKCSI is the national barometer of customer satisfaction published by The Institute of Customer Service. Fill in the form to receive your report.
image: https://lp.instituteofcustomerservice.com/hubfs/Jan%2025%20UKCSI%20Download.png
---

[![The Institute of Customer Service](https://lp.instituteofcustomerservice.com/hubfs/raw_assets/public/Institute_of_Customer_Service_August2020/images/dark_logo.svg "The Institute of Customer Service")](https://www.instituteofcustomerservice.com/)

[Member Login](https://www.instituteofcustomerservice.com/dashboard/) [VLE](https://www.instituteofcustomerservice.com/vle/)

- <https://www.instituteofcustomerservice.com/>
- [About Us](https://www.instituteofcustomerservice.com/about-us/) 
    - [About The Institute](https://www.instituteofcustomerservice.com/about-us/)
    - [Mission, Vision & Values](https://www.instituteofcustomerservice.com/about-us/vision-mission-values/)
    - [Our Team](https://www.instituteofcustomerservice.com/about-us/team/)
    - [Careers](https://www.instituteofcustomerservice.com/about-us/careers/)
- [Membership](https://www.instituteofcustomerservice.com/membership/) 
    - [Membership Homepage](https://www.instituteofcustomerservice.com/membership/)
    - [For Organisations](https://www.instituteofcustomerservice.com/membership/organisations/)
    - [For Individuals](https://www.instituteofcustomerservice.com/membership/individuals/)
    - [Success Stories](https://www.instituteofcustomerservice.com/membership/success-stories/)
    - [Our Members](https://www.instituteofcustomerservice.com/membership/members/)
    - [Resources](https://www.instituteofcustomerservice.com/membership/resources/)
- [News & Events](https://www.instituteofcustomerservice.com/news/) 
    - [Thought Leadership](https://www.instituteofcustomerservice.com/thought-leadership/)
    - [Events](https://www.instituteofcustomerservice.com/events/)
    - [Annual Conference](https://www.instituteofcustomerservice.com/events/annual-conference/)
    - [UK Customer Satisfaction Awards](https://www.instituteofcustomerservice.com/events/uk-customer-satisfaction-awards/)
    - [National Customer Service Week](https://www.instituteofcustomerservice.com/events/ncsw/)
    - [Inspiring a Service Nation](https://www.instituteofcustomerservice.com/inspiring-a-service-nation/)
    - [💚 Back our Essential Workers: Service with Respect](https://www.instituteofcustomerservice.com/news/service-with-respect/)
- [Research & Insight](https://www.instituteofcustomerservice.com/research-insight/) 
    - [UK Customer Satisfaction Index (UKCSI)](https://www.instituteofcustomerservice.com/research-insight/ukcsi/)
    - [Research Hub](https://www.instituteofcustomerservice.com/research-insight/research-hub/)
    - [Bespoke Research](https://www.instituteofcustomerservice.com/research-insight/bespoke-research/)
    - [Insight Consultancy](https://www.instituteofcustomerservice.com/research-insight/insight-consultancy/)
- [Professional Development](https://www.instituteofcustomerservice.com/professional-development/) 
    - [Professional Qualifications](https://www.instituteofcustomerservice.com/professional-development/professional-qualifications/)
    - [Management Qualifications](https://www.instituteofcustomerservice.com/professional-development/management-qualifications/)
    - [The Academy](https://www.instituteofcustomerservice.com/professional-development/institute-academy/)
    - [Training](https://www.instituteofcustomerservice.com/professional-development/training/)
- [Standards & Accreditation](https://www.instituteofcustomerservice.com/standards-accreditation/) 
    - Professional Standards 
          - [Our Professional Standards](https://www.instituteofcustomerservice.com/standards-accreditation/professional-standards/)
          - [TrainingMark](https://www.instituteofcustomerservice.com/standards-accreditation/trainingmark/)
    - Accreditation 
          - [ServiceMark](https://www.instituteofcustomerservice.com/standards-accreditation/servicemark/) 
                  - [Business Benchmarking](https://www.instituteofcustomerservice.com/standards-accreditation/ukcsi-business-benchmarking/)
                  - [ServCheck](https://www.instituteofcustomerservice.com/standards-accreditation/servcheck/)
- [Media](https://www.instituteofcustomerservice.com/media/) 
    - [Media Hub](https://www.instituteofcustomerservice.com/media/hub/)
    - [In the News](https://www.instituteofcustomerservice.com/media/news/)
    - [Speaking Engagements](https://www.instituteofcustomerservice.com/media/speaking-engagements/)
    - [Public Affairs](https://www.instituteofcustomerservice.com/media/public-affairs/)
    - [All-Party Parliamentary Group](https://www.instituteofcustomerservice.com/media/all-party-parliamentary-group/)
    - [Customer Focus Magazine](https://www.instituteofcustomerservice.com/product/customer-focus-magazine/)
- [Contact](https://www.instituteofcustomerservice.com/contact/)
- [Cart](https://www.instituteofcustomerservice.com/basket/)

- [Home](https://www.instituteofcustomerservice.com/)
- [About Us](https://www.instituteofcustomerservice.com/about-us/) 
    - [About The Institute](https://www.instituteofcustomerservice.com/about-us/)
    - [Mission, Vision & Values](https://www.instituteofcustomerservice.com/about-us/vision-mission-values/)
    - [Our Team](https://www.instituteofcustomerservice.com/about-us/team/)
    - [Careers](https://www.instituteofcustomerservice.com/about-us/careers/)
- [Membership](https://www.instituteofcustomerservice.com/membership/) 
    - [Membership Homepage](https://www.instituteofcustomerservice.com/membership/)
    - [For Organisations](https://www.instituteofcustomerservice.com/membership/organisations/)
    - [For Individuals](https://www.instituteofcustomerservice.com/membership/individuals/)
    - [Success Stories](https://www.instituteofcustomerservice.com/membership/success-stories/)
    - [Our Members](https://www.instituteofcustomerservice.com/membership/members/)
    - [Resources](https://www.instituteofcustomerservice.com/membership/resources/)
- [News & Events](https://www.instituteofcustomerservice.com/news/) 
    - [Thought Leadership](https://www.instituteofcustomerservice.com/thought-leadership/)
    - [Events](https://www.instituteofcustomerservice.com/events/)
    - [Annual Conference](https://www.instituteofcustomerservice.com/events/annual-conference/)
    - [UK Customer Satisfaction Awards](https://www.instituteofcustomerservice.com/events/uk-customer-satisfaction-awards/)
    - [National Customer Service Week](https://www.instituteofcustomerservice.com/events/ncsw/)
    - [Inspiring a Service Nation](https://www.instituteofcustomerservice.com/inspiring-a-service-nation/)
    - [💚 Back our Essential Workers: Service with Respect](https://www.instituteofcustomerservice.com/news/service-with-respect/)
- [Research & Insight](https://www.instituteofcustomerservice.com/research-insight/) 
    - [UK Customer Satisfaction Index (UKCSI)](https://www.instituteofcustomerservice.com/research-insight/ukcsi/)
    - [Research Hub](https://www.instituteofcustomerservice.com/research-insight/research-hub/)
    - [Bespoke Research](https://www.instituteofcustomerservice.com/research-insight/bespoke-research/)
    - [Insight Consultancy](https://www.instituteofcustomerservice.com/research-insight/insight-consultancy/)
- [Professional Development](https://www.instituteofcustomerservice.com/professional-development/) 
    - [Professional Qualifications](https://www.instituteofcustomerservice.com/professional-development/professional-qualifications/)
    - [Management Qualifications](https://www.instituteofcustomerservice.com/professional-development/management-qualifications/)
    - [The Academy](https://www.instituteofcustomerservice.com/professional-development/institute-academy/)
    - [Training](https://www.instituteofcustomerservice.com/professional-development/training/)
- [Standards & Accreditation](https://www.instituteofcustomerservice.com/standards-accreditation/) 
    - Professional Standards 
          - [Our Professional Standards](https://www.instituteofcustomerservice.com/standards-accreditation/professional-standards/)
          - [TrainingMark](https://www.instituteofcustomerservice.com/standards-accreditation/trainingmark/)
    - Accreditation 
          - [ServiceMark](https://www.instituteofcustomerservice.com/standards-accreditation/servicemark/) 
                  - [Business Benchmarking](https://www.instituteofcustomerservice.com/standards-accreditation/ukcsi-business-benchmarking/)
                  - [ServCheck](https://www.instituteofcustomerservice.com/standards-accreditation/servcheck/)
- [Media](https://www.instituteofcustomerservice.com/media/) 
    - [Media Hub](https://www.instituteofcustomerservice.com/media/hub/)
    - [In the News](https://www.instituteofcustomerservice.com/media/news/)
    - [Speaking Engagements](https://www.instituteofcustomerservice.com/media/speaking-engagements/)
    - [Public Affairs](https://www.instituteofcustomerservice.com/media/public-affairs/)
    - [All-Party Parliamentary Group](https://www.instituteofcustomerservice.com/media/all-party-parliamentary-group/)
    - [Customer Focus Magazine](https://www.instituteofcustomerservice.com/product/customer-focus-magazine/)
- [Contact](https://www.instituteofcustomerservice.com/contact/)

× Close search

Search

Search

Submit

## DOWNLOAD YOUR FREE UKCSI REPORT 👇

# The nation's customer service barometer

The UK Customer Satisfaction Index (UKCSI) is the national barometer of customer satisfaction published twice a year by The Institute of Customer Service since 2008. It is an independent, objective benchmark of customer satisfaction on a consistent set of measures on 282 organisations and organisation types across 13 sectors.

![Cover_Shadow](https://lp.instituteofcustomerservice.com/hs-fs/hubfs/Cover_Shadow.jpg?width=650&height=938&name=Cover_Shadow.jpg "Cover_Shadow")

#### Sign up to our newsletter

[![Institute of Customer Service.com](https://lp.instituteofcustomerservice.com/hubfs/raw_assets/public/Institute_of_Customer_Service_August2020/images/light_logo.png "Institute of Customer Service.com")](https://www.instituteofcustomerservice.com/)

- - [Home](https://www.instituteofcustomerservice.com/)
    - [Membership](https://www.instituteofcustomerservice.com/membership/)
    - [UK Customer Satisfaction Index (UKCSI)](https://www.instituteofcustomerservice.com/research-insight/ukcsi/)
    - [Media & Public Affairs](https://www.instituteofcustomerservice.com/media/)
    - [Careers](https://www.instituteofcustomerservice.com/about-us/careers/)
    - [Contact](https://www.instituteofcustomerservice.com/contact/)
- - [Terms & Conditions](https://www.instituteofcustomerservice.com/terms-and-conditions/)
    - [Membership Agreement](https://e33e92ca4768f4e58dbe.b-cdn.net/wp-content/uploads/2020/07/organisational-membership-agreement-01-06-2020-3801.pdf)
    - [Principles and Promises](https://e33e92ca4768f4e58dbe.b-cdn.net/wp-content/uploads/2020/07/Institute-of-Customer-Service-Principles-and-Promises.pdf)
    - [Policies & Statements](https://www.instituteofcustomerservice.com/policies/)
    - [Privacy Policy](https://www.instituteofcustomerservice.com/privacy/)
    - [Cookie policy](https://www.instituteofcustomerservice.com/cookie-policy/)

+44(0) 207 260 2620

- <https://www.linkedin.com/company/institute-of-customer-service?trk=cp_followed_name_institute-of-customer-service>
- <https://twitter.com/instituteofcs>

Institute Of Customer Service, A Company Limited By Guarantee. Registered Office: 4 Gainsford Street, London, SE1 2NE, Registered In England No: 3316394 © 2020 The Institute Of Customer Service. All Rights Reserved.