--- title: UK Customer Satisfaction Index (July 2021) description: The UKCSI is the national barometer of customer satisfaction published by The Institute of Customer Service. Fill in the form to receive your report. image: https://lp.instituteofcustomerservice.com/hubfs/UKCSI%20July2021_500px_SAVE%20THE%20DATE.png --- [![The Institute of Customer Service](https://lp.instituteofcustomerservice.com/hubfs/raw_assets/public/Institute_of_Customer_Service_August2020/images/dark_logo.svg "The Institute of Customer Service")](https://www.instituteofcustomerservice.com/) [Member Login](https://www.instituteofcustomerservice.com/dashboard/) [VLE](https://www.instituteofcustomerservice.com/vle/) - - [About Us](https://www.instituteofcustomerservice.com/about-us/) - [About The Institute](https://www.instituteofcustomerservice.com/about-us/) - [Mission, Vision & Values](https://www.instituteofcustomerservice.com/about-us/vision-mission-values/) - [Our Team](https://www.instituteofcustomerservice.com/about-us/team/) - [Careers](https://www.instituteofcustomerservice.com/about-us/careers/) - [Membership](https://www.instituteofcustomerservice.com/membership/) - [Membership Homepage](https://www.instituteofcustomerservice.com/membership/) - [For Organisations](https://www.instituteofcustomerservice.com/membership/organisations/) - [For Individuals](https://www.instituteofcustomerservice.com/membership/individuals/) - [Success Stories](https://www.instituteofcustomerservice.com/membership/success-stories/) - [Our Members](https://www.instituteofcustomerservice.com/membership/members/) - [Resources](https://www.instituteofcustomerservice.com/membership/resources/) - [News & Events](https://www.instituteofcustomerservice.com/news/) - [Thought Leadership](https://www.instituteofcustomerservice.com/thought-leadership/) - [Events](https://www.instituteofcustomerservice.com/events/) - [Annual Conference](https://www.instituteofcustomerservice.com/events/annual-conference/) - [UK Customer Satisfaction Awards](https://www.instituteofcustomerservice.com/events/uk-customer-satisfaction-awards/) - [National Customer Service Week](https://www.instituteofcustomerservice.com/events/ncsw/) - [Inspiring a Service Nation](https://www.instituteofcustomerservice.com/inspiring-a-service-nation/) - [💚 Back our Essential Workers: Service with Respect](https://www.instituteofcustomerservice.com/news/service-with-respect/) - [Research & Insight](https://www.instituteofcustomerservice.com/research-insight/) - [UK Customer Satisfaction Index (UKCSI)](https://www.instituteofcustomerservice.com/research-insight/ukcsi/) - [Research Hub](https://www.instituteofcustomerservice.com/research-insight/research-hub/) - [Bespoke Research](https://www.instituteofcustomerservice.com/research-insight/bespoke-research/) - [Insight Consultancy](https://www.instituteofcustomerservice.com/research-insight/insight-consultancy/) - [Professional Development](https://www.instituteofcustomerservice.com/professional-development/) - [Professional Qualifications](https://www.instituteofcustomerservice.com/professional-development/professional-qualifications/) - [Management Qualifications](https://www.instituteofcustomerservice.com/professional-development/management-qualifications/) - [The Academy](https://www.instituteofcustomerservice.com/professional-development/institute-academy/) - [Training](https://www.instituteofcustomerservice.com/professional-development/training/) - [Standards & Accreditation](https://www.instituteofcustomerservice.com/standards-accreditation/) - Professional Standards - [Our Professional Standards](https://www.instituteofcustomerservice.com/standards-accreditation/professional-standards/) - [TrainingMark](https://www.instituteofcustomerservice.com/standards-accreditation/trainingmark/) - Accreditation - [ServiceMark](https://www.instituteofcustomerservice.com/standards-accreditation/servicemark/) - [Business Benchmarking](https://www.instituteofcustomerservice.com/standards-accreditation/ukcsi-business-benchmarking/) - [ServCheck](https://www.instituteofcustomerservice.com/standards-accreditation/servcheck/) - [Media](https://www.instituteofcustomerservice.com/media/) - [Media Hub](https://www.instituteofcustomerservice.com/media/hub/) - [In the News](https://www.instituteofcustomerservice.com/media/news/) - [Speaking Engagements](https://www.instituteofcustomerservice.com/media/speaking-engagements/) - [Public Affairs](https://www.instituteofcustomerservice.com/media/public-affairs/) - [All-Party Parliamentary Group](https://www.instituteofcustomerservice.com/media/all-party-parliamentary-group/) - [Customer Focus Magazine](https://www.instituteofcustomerservice.com/product/customer-focus-magazine/) - [Contact](https://www.instituteofcustomerservice.com/contact/) - [Cart](https://www.instituteofcustomerservice.com/basket/) - [Home](https://www.instituteofcustomerservice.com/) - [About Us](https://www.instituteofcustomerservice.com/about-us/) - [About The Institute](https://www.instituteofcustomerservice.com/about-us/) - [Mission, Vision & Values](https://www.instituteofcustomerservice.com/about-us/vision-mission-values/) - [Our Team](https://www.instituteofcustomerservice.com/about-us/team/) - [Careers](https://www.instituteofcustomerservice.com/about-us/careers/) - [Membership](https://www.instituteofcustomerservice.com/membership/) - [Membership Homepage](https://www.instituteofcustomerservice.com/membership/) - [For Organisations](https://www.instituteofcustomerservice.com/membership/organisations/) - [For Individuals](https://www.instituteofcustomerservice.com/membership/individuals/) - [Success Stories](https://www.instituteofcustomerservice.com/membership/success-stories/) - [Our Members](https://www.instituteofcustomerservice.com/membership/members/) - [Resources](https://www.instituteofcustomerservice.com/membership/resources/) - [News & Events](https://www.instituteofcustomerservice.com/news/) - [Thought Leadership](https://www.instituteofcustomerservice.com/thought-leadership/) - [Events](https://www.instituteofcustomerservice.com/events/) - [Annual Conference](https://www.instituteofcustomerservice.com/events/annual-conference/) - [UK Customer Satisfaction Awards](https://www.instituteofcustomerservice.com/events/uk-customer-satisfaction-awards/) - [National Customer Service Week](https://www.instituteofcustomerservice.com/events/ncsw/) - [Inspiring a Service Nation](https://www.instituteofcustomerservice.com/inspiring-a-service-nation/) - [💚 Back our Essential Workers: Service with Respect](https://www.instituteofcustomerservice.com/news/service-with-respect/) - [Research & Insight](https://www.instituteofcustomerservice.com/research-insight/) - [UK Customer Satisfaction Index (UKCSI)](https://www.instituteofcustomerservice.com/research-insight/ukcsi/) - [Research Hub](https://www.instituteofcustomerservice.com/research-insight/research-hub/) - [Bespoke Research](https://www.instituteofcustomerservice.com/research-insight/bespoke-research/) - [Insight Consultancy](https://www.instituteofcustomerservice.com/research-insight/insight-consultancy/) - [Professional Development](https://www.instituteofcustomerservice.com/professional-development/) - [Professional Qualifications](https://www.instituteofcustomerservice.com/professional-development/professional-qualifications/) - [Management Qualifications](https://www.instituteofcustomerservice.com/professional-development/management-qualifications/) - [The Academy](https://www.instituteofcustomerservice.com/professional-development/institute-academy/) - [Training](https://www.instituteofcustomerservice.com/professional-development/training/) - [Standards & Accreditation](https://www.instituteofcustomerservice.com/standards-accreditation/) - Professional Standards - [Our Professional Standards](https://www.instituteofcustomerservice.com/standards-accreditation/professional-standards/) - [TrainingMark](https://www.instituteofcustomerservice.com/standards-accreditation/trainingmark/) - Accreditation - [ServiceMark](https://www.instituteofcustomerservice.com/standards-accreditation/servicemark/) - [Business Benchmarking](https://www.instituteofcustomerservice.com/standards-accreditation/ukcsi-business-benchmarking/) - [ServCheck](https://www.instituteofcustomerservice.com/standards-accreditation/servcheck/) - [Media](https://www.instituteofcustomerservice.com/media/) - [Media Hub](https://www.instituteofcustomerservice.com/media/hub/) - [In the News](https://www.instituteofcustomerservice.com/media/news/) - [Speaking Engagements](https://www.instituteofcustomerservice.com/media/speaking-engagements/) - [Public Affairs](https://www.instituteofcustomerservice.com/media/public-affairs/) - [All-Party Parliamentary Group](https://www.instituteofcustomerservice.com/media/all-party-parliamentary-group/) - [Customer Focus Magazine](https://www.instituteofcustomerservice.com/product/customer-focus-magazine/) - [Contact](https://www.instituteofcustomerservice.com/contact/) × Close search Search Search Submit ## Download the latest UK Customer Satisfaction Index report # *The nation's customer service barometer* 🚀 Latest UK Customer Satisfaction Index results launched in:   0       0       Days 0       0       Hours 0       0       Minutes 0       0       Seconds Panel only seen by widget owner [Edit widget](https://apps.elfsight.com/panel/applications/countdown-timer/edit/425de3b6-4188-46e4-bb1b-746c5f26fb3a/?utm_source=clients&utm_medium=user-panel&utm_campaign=edit-widget&utm_content=countdown-timer&utm_term=5154161.hubspotpreview-na1.com) Views   0% [Extend Limit](https://apps.elfsight.com/panel/applications/countdown-timer/?show_pricing=true&utm_source=clients&utm_medium=user-panel&utm_campaign=extend-limits&utm_content=countdown-timer&utm_term=5154161.hubspotpreview-na1.com) Share 🔥 Tell your customers about new website functionality! The UK Customer Satisfaction Index (UKCSI) is the national barometer of customer satisfaction published twice a year by The Institute of Customer Service since 2008. It is an independent, objective benchmark of customer satisfaction on a consistent set of measures on over 272 organisations and organisation types in 13 sectors. In this UKCSI, we assess how customer experience, behaviours and preferences have changed during the COVID-19 pandemic. The research includes key learnings and implications for organisations. ## Fill in the form below to download your UKCSI report 👇 ![ukcsi](https://lp.instituteofcustomerservice.com/hs-fs/hubfs/ukcsi_july_mockup%20booklet.png?width=534&height=800&name=ukcsi_july_mockup%20booklet.png "ukcsi") #### Sign up to our newsletter [![Institute of Customer Service.com](https://lp.instituteofcustomerservice.com/hubfs/raw_assets/public/Institute_of_Customer_Service_August2020/images/light_logo.png "Institute of Customer Service.com")](https://www.instituteofcustomerservice.com/) - - [Home](https://www.instituteofcustomerservice.com/) - [Membership](https://www.instituteofcustomerservice.com/membership/) - [UK Customer Satisfaction Index (UKCSI)](https://www.instituteofcustomerservice.com/research-insight/ukcsi/) - [Media & Public Affairs](https://www.instituteofcustomerservice.com/media/) - [Careers](https://www.instituteofcustomerservice.com/about-us/careers/) - [Contact](https://www.instituteofcustomerservice.com/contact/) - - [Terms & Conditions](https://www.instituteofcustomerservice.com/terms-and-conditions/) - [Membership Agreement](https://e33e92ca4768f4e58dbe.b-cdn.net/wp-content/uploads/2020/07/organisational-membership-agreement-01-06-2020-3801.pdf) - [Principles and Promises](https://e33e92ca4768f4e58dbe.b-cdn.net/wp-content/uploads/2020/07/Institute-of-Customer-Service-Principles-and-Promises.pdf) - [Policies & Statements](https://www.instituteofcustomerservice.com/policies/) - [Privacy Policy](https://www.instituteofcustomerservice.com/privacy/) - [Cookie policy](https://www.instituteofcustomerservice.com/cookie-policy/) +44(0) 207 260 2620 - - Institute Of Customer Service, A Company Limited By Guarantee. Registered Office: 4 Gainsford Street, London, SE1 2NE, Registered In England No: 3316394 © 2020 The Institute Of Customer Service. All Rights Reserved.