The UK Customer Satisfaction Index (UKCSI) - now firmly established as the nation's customer service barometer - was officially published on the 23rd January 2020.
This special publication of the UKCSI reveals:
- the latest customer service trends and key issues
- how your sector is performing and how you benchmark against them
- your customers' priorities and the importance of the five customer experience dimensions: Experience, Complaints, Customer Ethos, Emotional Connection and Ethics
- lessons learnt over the last decade of the UKCSI
Fill in the form below to download the January 2020 UKCSI report.