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The UK Customer Satisfaction Index (UKCSI) - now firmly established as the nation's customer service barometer - was officially published on the 23rd January 2020

This special publication of the UKCSI reveals:

  • the latest customer service trends and key issues
  • how your sector is performing and how you benchmark against them
  • your customers' priorities and the importance of the five customer experience dimensions: Experience, Complaints, Customer Ethos, Emotional Connection and Ethics
  • lessons learnt over the last decade of the UKCSI

Fill in the form below to download the January 2020 UKCSI report.

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Download the latest UKCSI report for free