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The UK Customer Satisfaction Index (UKCSI) is the national measure of customer satisfaction. It gives a unique insight into the quality of customer service in the UK, including:

  • UK customer satisfaction has dropped for fourth successive time
  • Customers experiencing a problem has reached its highest ever level
  • 24% of customers have been directly influenced by a recommendation from a friend or family
  • Reports of organisations not keeping promises  have trebled in 2 years

Download the latest UKCSI report for free